Data warehouse transformation delivers massive productivity benefits

A data warehouse transformation project by QuantumIT has enabled pharmaceutical and medical suppliers CH2 to pick, pack and invoice up to 20% more orders a day. Ged Halstead (above), CH2 CIO said, “When you’re serving up 50,000 reports a month, the data transformation engines have to be very efficient, and a faster database means we [...]

Behind every Good Guys project is a great IT team

In the frenetic world of retail, having the right number of IT staff to resource a relentlessly, dynamic project schedule is challenging. Tim Evans, The Good Guys General Manager of Data Systems handles this by using QuantumIT as his “first port of call”. The challenge As General Manager of Data Systems, Evans manages four separate [...]

Turning data into insight and insight into bookings at Intrepid

The digital disruption of the travel industry gives customers greater choice and flexibility when planning their dream trip. Providing the ‘best travel experience ever’ is complicated, but with help from QuantumIT, Intrepid Group has almost doubled customer numbers for departures later this year. Michelle Beveridge, Intrepid Group CIO said, “Our bookings have been consistently up [...]

Futuristic scripting tool delivers ‘gold’ to call centre

The project: QuantumIT has had an enduring relationship with Stellar, now a multi-channel customer contact centre, since the year 2000. Back then, Stellar created a basic prototype of a futuristic scripting tool, which automatically guided an agent’s conversation from beginning (introduction) to end (closure). The Australian call centre later partnered with QuantumIT to make it [...]

Flood Intelligence Platform by QuantumIT

The project:  Following the Victorian Government Review of the 2010-2011 Flood Warnings and Response (“Comrie Review”) into the devastating floods of 2010-2011 it was found that Victoria needed a comprehensive flood management system a Flood Intelligence Platform. The  web-based flood intelligence platform, FloodZoom, has been developed internally and in collaboration between the Department of Environment, [...]

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